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Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict (Conflict Communication Series, 4)

Name: Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict (Conflict Communication Series, 4)
Brand: Unhooked Books
SKU: eefc8d3aef66871506a53fb00ae1d2ee

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Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict (Conflict Communication Series, 4)