CX and Culture Connection: Creating a Growth Flywheel by Approaching Customer Experience Together

The Nordstrom Way to Customer Experience Excellence: Creating a Values Driven Service Culture

The CX Masterclass: Complete Blueprint for Exceptional Customer Experience, Employee Loyalty, and Scalable Growth.

Long Live CX: The Book That Redefines Customer Experience as a Business Growth Engine

Becoming a #DigitalRetailer: Rethinking the customer experience, process, culture, and execution.