The Art of De Escalation: No Win Situations, Moral Load, and Cost Keeping Systems Calm (Humanity at Work: Future Ready Frontline Series)

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Amazon The Art of De-Escalation: No-Win Situations, Moral Load, and the Cost of Keeping Systems Calm (Humanity at Work: The Future-Ready Frontline Series)
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The Art of De-Escalation: No-Win Situations, Moral Load, and the Cost of Keeping Systems Calm (Humanity at Work: The Future-Ready Frontline Series)

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